t is difficult to know where to begin when writing about Bombay’s Taj Mahal Hotel. Built over a century ago by Jamshedji
Tata, to give the city something to be proud of, to give Indians the ability to hold their head highs in a city where they were denied entry into the better
hotels, the Taj has since become Bombay’s mascot, and its best-loved signature landmark. To strike at the Taj is to strike at the soul of
Bombay--and perhaps that was the intention of the terrorists In recent days, just as much has been said and written about the spirit of Bombay, many people have also spoken about the
"Spirit of the Taj". How that spirit was created over the years is what I want to write about.
What is it about this hotel that made guests, casual visitors, those who came to sip or dine here, come away feeling better than when they entered? What is it that made everyone who worked there lavish such whole-hearted care, concern and genuine hospitality on all those who entered its portals?
When I came to the Taj as a very...