22 October, 2020

Swindlers' List

Hi-tech heist is here to stay. It's time to re-examine our cyber laws and plug the loopholes.

Swindlers' List
It started off as the business process outsourcing (BPO) industry's worst nightmare come true. Three customer service agents of call centre contractor MphasiS BFL, working on the Citibank account, gained the confidence of four US customers and obtained their PIN numbers and other classified account information. They then used these to transfer money out of those customers' accounts and into the accounts of members of their gang. Could this security breach have a ripple effect far beyond MphasiS BFL and seriously erode international confidence in India as an outsourcing hub?

By quickly apprehending the 16 persons accused of stealing the $426,000, the cyber crime unit of the Pune police appears to have accomplished more than what was strictly required in its line of duty. The swift operation has woken up a large section of the US population, generally afflicted by the Middle Kingdom mindset, that India is not exactly the dark badlands. Some of them have been pleasantly startled to learn that Pune, a place they had never heard of, has a police force which has a cyber crime...


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