25 November, 2020

Kerala Govt's Tie-Up With IT Startup For Covid-19 Management Raises Privacy Concerns

The cloud-based app Sprinklr helps with the collation and analysis of select data pertaining to pandemic management, including sensitive medical information on those at risk and under surveillance.

Illustration by Saahil
Kerala Govt's Tie-Up With IT Startup For Covid-19 Management Raises Privacy Concerns
outlookindia.com
2020-04-24T18:46:42+05:30

Over the past week, the Kerala government has had to put out fires caused by Sprinklr. The cloud-based app “donated” to the state from March to September to augment its COVID-19 response helps with the collation and analysis of select data pertaining to pandemic management, including sensitive medical information on those at risk and under surveillance. But its terms of use, opposition parties contend, leaves the state vulnerable to leaks. Even as the LDF government claimed transparency by releasing a tranche of documents related to the Sprinklr collaboration, the Opposition has attempted to corner it by alleging a “huge data scam” to the tune of Rs 700 crore.  

M. Sivasankar, the principal secretary of the IT department and CM Pinarayi Vijayan’s private secretary, says, “I exercised my discretionary powers to enter into an agreement after examining it in minutiae. Among the various stakeholders, there was a consensus that a robust technology platform was the need of the hour. It was my decision to choose Sprinklr and I will rectify...

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